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Frequently Asked Questions

Q:How to buy?
A:

1. browse the catalogue and click on the product you want

2. on the product details page select the size and colour you prefer

3. click on "BUY NOW"

4. a summary window will open. Click on "Proceed to check out"

5. enter the delivery address and payment information

Q:I would like to cancel my order.
A:

Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.

Q:How long is the delivery time?
A:

When your parcel leaves our quality assurance warehouse, it takes around 7-8 days to reach you, depending on the item you order, its origin and destination.

Q:How to know my size?
A:

Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.

Q:Can I order this dress in a different style/fabric/length?
A:

Please understand that each dress is carefully tailored to match exactly what you see in the photos, so unfortunately we are unable to modify the fabric/length in any way. Currently, the two acceptable changes are removing the trains and adding spaghetti straps, only for dresses with simple designs.

Q:Which payment options are available?
A:

You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.

Q:How can I check my order status?
A:

If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please sign in "My Account" first and click "My Orders" at any page of the website.

Q:Are there any additional fees involved in shipping?
A:

In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information. We will mark the package in low value, but we can't promise no sales tax.

Q:Where can you ship to?
A:

We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

Q:What kind of warranty or guarantee do you offer on your products?
A:

We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.

Q:What is your Return Policy?
A:

Customers need to contact Wearzius.co.uk Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.